Frequently Asked Questions

Order Tracking
There are two methods by which you can track you order.
If you are registered with us while making purchase, please follow method 1. Else follow method 2.
We wish, you don’t want to cancel the order. We do not have cancellation policy.
All our orders are well packed and protected.
If the parcel is damaged on receipt then please refuse to take the delivery
We have estimated delivery time written against each product.

Genuinity
Yes, we are authorised dealer of brands.

Coupons & Discounts
There is no such coupon code for first time user
We have same rates for all our customers. We carter more to B2C.
We do not compare ourselves with other websites. What discount we offer is best from our side.

Shipping
All densely packed product will be more value for money.
We have estimated delivery time written against each product.
Add product to the cart and the site will calculate the shipping charge based on your address.
Yes, we do ship internationally to all serviceable zipcode covered by UPS and DHL. Shipping charges are calculated real time.
We use our standard delivery process and this cannot be changed.
Located in Chennai.
For domestic delivery within India and International delivery we use
No, you cannot order online and visit the store for pickup.

Payment
We have tied up with more than 1 payment gateway to make payments. You can use Razorpay or CCAvenue or Bank transfer for making payments.
There are many more options available. Add product to cart and during checkout you can look for various payment methods.
Unfortunately we do not have Cash On Delivery(COD).
Request you to write to [email protected] along with payment information.
Yes, but our payment gateway can flag such transactions as not genuine and customers will have to provide photo id proof to prove a valid transaction.
Yes, but our payment gateway can flag such transactions as not genuine and customers will have to provide photo id proof to prove a valid transaction.
Custom duty charges vary from country to country. Not all countries have custom duty charges.

Personalized Order
All product Images are given on the website itself and are most up to date.
No, we do not take videos of the bats because it is a subjective matter.
Yes, we can customise your bat in brands such as RNS, SG, SS and MRF.
Yes, we do custom make clothing and caps.
In general, we do not block bats.
We do not get into suggestion as we are authorized dealers of all major brands available in the market.
We do machine knocking. We knock around 7000 times to make your bat ready to play. This is more than enough to fully season a cricket bat. No further knocking is required.
It takes 1 to 3 days time for machine knocking.
We do not recommend readymade kits from brand.
No, we do not have ready to play cricket bats however you can choose the option of machine knocking to make them ready to play

Returns, Refunds & Warranty
As a policy we do not accept any returns.
If the order has been shipped then we cannot change the product.
It can take up to 12 to 15 days to reflect the same in your bank account/card depending upon induvial bank accounts.
No, due to nature of sports product cannot be returned after purchase.
No warranty is provided on the product and services by the manufacturer or Sportskhel.com

Others
We don't have call receiving facility.
We do not receive any calls as we are chatting from desktops.
We support only non-voice communication like Whatsapp chat and eMail.
No, we do not sponsor any events or endorsements.
We do not provide any dealership.
You can check for the same by reaching our physical store.
No, we ourselves delivery all over the world.

Store
We have a store in Chennai, Tamilnadu.
Best way is to reach the store directly.
Discounts and Stock are separately maintained for both online and offline.
No, you cannot order online and visit the store for pickup.
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sponsor events
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Order
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Indian Card Delivery
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custom cricket ball
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cricket ball
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International Order
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call receiving facility
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