Frequently Asked Questions


Order Tracking
How can I track my order?
There are two methods by which you can track you order.  If you are registered with us while making purchase, please follow method 1. Else follow method 2. 
Can I cancel order?
We wish, you don’t want to cancel the order. We do not have cancellation policy.
What to do if in case product received is damaged?
All our orders are well packed and protected. If the parcel is damaged on receipt then please refuse to take the delivery
When will my product get delivered?
We have estimated delivery time written against each product.
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Are you authorised dealer of brand?
Yes, we are authorised dealer of brands.
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Coupons & Discounts
Do you have coupon code for first time user?
There is no such coupon code for first time user
Can I get more discount if I bulk buy?
We have same rates for all our customers. We carter more to B2C.
Can I get some more discount when compared to another website?
We do not compare ourselves with other websites. What discount we offer is best from our side.
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My shipping charge is very high for international delivery. What can I do?
All densely packed product will be more value for money.
How long does it take to deliver the product?
We have estimated delivery time written against each product.
What are the delivery charges or How do I find my shipping charge?
Add product to the cart and the site will calculate the shipping charge based on your address.
Do we ship internationally? What is custom duty charge?
Yes, we do ship internationally to all serviceable zipcode covered by UPS and DHL. Shipping charges are calculated real time.
Can I get early shipment or fast delivery?
We use our standard delivery process and this cannot be changed.
Where do you ship from?
Located in Chennai.
Which shipping courier do you use?
For domestic delivery within India and International delivery we use
Can I pick the order from store?
No, you cannot order online and visit the store for pickup.
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I have issue in making payment, how to proceed?
We have tied up with more than 1 payment gateway to make payments. You can use Razorpay or CCAvenue or Bank transfer for making payments.
What are the payment methods available?
There are many more options available. Add product to cart and during checkout you can look for various payment methods.
Do we have cash on delivery option?
Unfortunately we do not have Cash On Delivery(COD).
My money was deducted but I have not received order confirmation?
Request you to write to along with payment information.
Can I use international card to deliver my product in India?
Yes, but our payment gateway can flag such transactions as not genuine and customers will have to provide photo id proof to prove a valid transaction.
Can I use Indian card to delivery my product Internationally?
Yes, but our payment gateway can flag such transactions as not genuine and customers will have to provide photo id proof to prove a valid transaction.
What are the custom duty charges for International order?
Custom duty charges vary from country to country. Not all countries have custom duty charges.
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Personalized Order
Can you take images of the product?
All product Images are given on the website itself and are most up to date.
Can you take videos of the bats ping?
No, we do not take videos of the bats because it is a subjective matter.
Can you custom make my bat?
Yes, we can customise your bat in brands such as RNS, SG, SS and MRF.
Can I custom make clothing? Can I have my team logo, name and number printed?
Yes, we do custom make clothing and caps.
Can I block selected bat?
In general, we do not block bats.
Can you suggest which product to buy?
We do not get into suggestion as we are authorized dealers of all major brands available in the market.
Will you do machine knocking and oiling of bat?
We do machine knocking. We knock around 7000 times to make your bat ready to play. This is more than enough to fully season a cricket bat. No further knocking is required.
How many days will you take to do machine knocking of a bat?
It takes 1 to 3 days time for machine knocking.
Need a cricket kit set?
We do not recommend readymade kits from brand.
Do you have ready to play bats
No, we do not have ready to play cricket bats however you can choose the option of machine knocking to make them ready to play
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Returns, Refunds & Warranty
Do you accept returns?
As a policy we do not accept any returns.
I ordered wrong size, can I change it?
If the order has been shipped then we cannot change the product.
How long does refund process take?
It can take up to 12 to 15 days to reflect the same in your bank account/card depending upon induvial bank accounts.
If the product is not good that I purchased, then is it possible to return?
No, due to nature of sports product cannot be returned after purchase.
What is the warranty of the product?
No warranty is provided on the product and services by the manufacturer or
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Can I call you through whatsapp?
We don't have call receiving facility.
I called on whatsapp but no one has picked up the phone?
We do not receive any calls as we are chatting from desktops.
I need to speak over the phone to order?
We support only non-voice communication like Whatsapp chat and eMail.
Do you sponsor events?
No, we do not sponsor any events or endorsements.
Do you provide dealership of brands?
We do not provide any dealership.
I have a wholesale shop, can you supply me material?
You can check for the same by reaching our physical store.
Do you provide franchise?
No, we ourselves delivery all over the world.
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Where is your store in India?
We have a store in Chennai, Tamilnadu.
How can I find out if a product is available in store?
Best way is to reach the store directly.
Does offline and online discount same or different?
Discounts and Stock are separately maintained for both online and offline.
Can I order online and buy from store?
No, you cannot order online and visit the store for pickup.
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