Sportskhel shall not replace sports items due to the nature of products and sports clothing for hygiene purposes unless it is returned for reasons mentioned below:
1. You receive a damaged / defective product
2. You receive a product that does not comply with the specifications as per your original order
Sports products do not have any warranty or guarantee. Sportskhel will not be liable for any products sold on its site. We are not responsible for any defective product and its performance. Vendor provides no warranty on most of the products. Life span of product may vary from individuals and how you maintain them.
In the event You receive a damaged / defective product or a product that does not comply with the specifications as per your original order, You are required to get in touch with the customer service team through any of the below mentioned channels:
a. Call centre at +91 44 28546171 or +91 44 28418975
b. Filling up the 'Contact Us' form
The Operational Office for ‘Sportkhel” is as below:
No. 30 Wallajah Road
Near Chepauk Stadium
Upon receiving Your complaint, Sportskhel shall verify the authenticity and the nature of the complaint and if Sportskhel is convinced that the complaint is genuine, Sportskhel will replace the product. However, in the event of frivolous and baseless complaints regarding the quality and content of the products, Sportskhel reserves the right to take necessary legal actions against You and You will be solely liable for all costs incurred by Sportskhel in this regard.
Replacement can be for the entire product/s or part/s of the product subject to availability of the same with the vendor.
Before accepting shipment of any product, kindly ensure that the product's packaging is not damaged or tampered. If You observe that the package is damaged or tampered, request You to refuse to accept delivery and inform Sportskhel at the earliest. The return process of the product may be restricted by Sportskhel depending on the nature and category of the product.
In order to return any products sold through the Website, You are required to comply with the below mentioned conditions, viz:
1. Please notify Sportskhel of receipt of a damaged/ defective product/service within 48-hours of delivery to You. If You are unable to do so within 48-hours, Sportskhel shall not be held liable for the failure to replace the order;
2. Products should be unused;
3. Sportskhel will arrange pick-up of the damaged/defective product through its own logistics partner. In the event Sportskhel is unable to do so, Sportskhel will notify You regarding the same and You will be required to dispatch the product using a reputed courier in Your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with Sportskhel;
4. Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.;
5. It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit;
6. The returned products are subject to verification and checks by Sportskhel in order to determine the legitimacy of the complaint/ return.
7. Final decision on whether a returned item will be retained by us or sent back to the customer shall be taken by Sportskhel Team.
8. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.
In the event the return of a product is duly accepted by Sportskhel, the value of such product, as originally paid by You during acceptance of delivery of product or otherwise, will be refunded to You. Refund will be processed based on the mode of payment and Sportskhel or the approved payment gateway will credit Your refunds directly into Your debit/credit card or online accounts or provide You with a cheque in this regard.
Refunds will be subject to the following:
1. Orders paid online will be refunded within 7-21 working days through the online account or via cheque, depending on the then current circumstances as determined by Sportskhel;
2. If the product can be repaired by the service centre, Sportskhel would get the same repaired and send it back to You.
3. A promo code, once used shall not be refunded in case of cancellation of order either by customer or Sportskhel.